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Web Hosting Services - Find A Great Host Now!
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Other Essentials |
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Host FAQs
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| Information you need to be successful |
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Welcome to Web Host Magazine & Buyer's Guide
Hi I'm Ron Dunlap, founder of Web Host Magazine &
Buyer's Guide. We've been testing and reviewing Web Hosts and Host
Finder sites since the mid-90's and we've seen thousands of companies,
good and bad. We built this Web site to help you find the best Web
Hosting services for your needs. We test Web Host services and plans from Web Hosts, participate in the best Hosting
Forums online, read what other Host Finder sites say, and talk to as
many people as we can to learn all we can, in order to make sure that
our information is as accurate as possible.
To learn a little more about us, click here
Thanks for dropping by today! I am confident you'll like what you see.
Ron |
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Response from Frontpages Web Hosting Network:
On behalf of Frontpages Web Hosting Network, we once again would like to apologize to the customers affected by this issue. Whether large or small, we value each and every one of our customers. If any of you have received a different impression, we are sorry to hear that and hope to convince you otherwise.
The fact of the matter is, we have been growing at an incredible rate and we simply outgrew our backup measures. We understand that is not an acceptable excuse, but that is the truth.
As for the delayed response some of you experienced, we were only able to provide information as quickly as it was discovered. Our team worked day and night with Microsoft and Dell to recover the sites, however in the end, it was beyond our means. Once we realized the loss was inevitable, we began to contact customers as quickly as possible.
In searching for all possible routes to correct this issue, our team discovered an older disaster recovery backup for the server. Fortunately, we were able to restore data to some of the customer sites. While this does not fix the situation, it does provide relief to some, and for that we are extremely thankful.
We are doing everything in our power to tend to each and every affected customer and are working hard to provide compensation. We apologize for the delays some of you experienced and understand your frustration. We are more than happy to speak to each one of you, and if necessary get you to a supervisor for escalated service. While we cannot return the data that has been lost, we are offering customers free hosting, free backup and upgraded service on which they can rebuild their site.
At this time, we are focusing our efforts on improving our service, not just to meet your expectations, but hopefully exceed them.
Sincerely,
The Frontpages Team, by The Frontpages Team
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Had a SharePoint site with them for a couple of years and it's generally good. My only complaint is that when there is a problem, their customer communications can be very poor - the service status page is seldom updated and it's hard to find out what's going on.
Other times (usually when it's not urgent!), they can be really helpful.
, by Steve
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i am really aprechite from company whome make oprtunitity to use a a free trail of web site hosting
thank you  , by zafar
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Their server crashed and the backup of our data was corrupt. we got a "sorry your site and data is gone" email. I would not trust my data to any company who does not utilize redundant backups. , by Former Customer
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Continuing from above....The backups are only for disaster recovery. Therefore, unless there is an national incident of enormous proportions, customer are out of luck. If you want a refund, you have to talk to a specific person & not just "anyone" who answers the phone. Best bet...back up and end your service weeks before your next billing date. Their vision is blocked by "BIG CUSTOMERS".  , by Insider
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Moving your site would be the recommendation of someone who has inside knowledge of this company. Their response to outages is nil. Placing tickets online will be ignored, placing calls will only put you in a call queue with all others outage customers. All will get the same answer..."we expect it to be up in XX of hours". This is just a ruse to allow them more time to answer calls.  , by Insider
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Full Disclosure: I work for DiscountASP.NET
We've never hosted a site by Lisa Barley ever. Since there is no domain name mentioned in this post, and there is no explanation why the sites went "down" - it looks to me like spam., by Eric
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